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Is there an orientation I can attend? If you are a new NWCCD online learner or new to the Blackboard CE course management environment, it is expected that you complete one of the orientation to online learning options. The orientation can be completed now from the Sheridan College Distance Education Website: (www.sheridan.edu/distance/orientation.asp) or you can attend one of the following on-site sessions:
When can I start my class? Default access to the course on Blackboard typically occurs one week before the first day of class. Many instructors will set the access date for Blackboard to the first day of classes. If you do not see your class listed on your Course List in Blackboard by the second day of class (September 1), please contact the Help Desk (see back page for contact information). Can I find out more about my class before the first day of class?
We are
in the process of creating an Online Course Overviews page (www.sheridan.edu/distance/courseoverviews.asp)
on the NWCCD Website that provides textbook and software
requirements, basic online format,
feedback,
frequency of Blackboard access,
technical skill
requirements, as well as a
brief bio of the
instructor for online courses. Other pertinent information that can be
found on the course overview page could include
additional course
fees or charges,
online learning environments outside
Blackboard, and
any additional instructions the
instructor may want you to know before you begin the course. Your
instructor may send specific instructions to your Sheridan College
e-mail (username@sheridan.edu)
so be sure to check your e-mail by logging into e-services
How do I get my textbooks for the course? You can access either the Sheridan College (www.sheridanbookstore.com) or Gillette College (www.gillettebookstore.com) online bookstores to purchase your textbooks and other required materials. How do I access my course(s) on Blackboard? To access your online course(s) on Blackboard, follow the steps below:
1.
Access the NWCCD home page at
www.sheridan.edu.
What if I run into trouble? Course difficulty questions with Blackboard should be directed to your instructor. There may be course settings that the instructor has to adjust in order to work properly. Technical difficulty questions with Blackboard access should be directed to our Help Desk.
Sheridan 307.674.3300
Technical Support Hours Many of the problems encountered by online students are a direct result of not completing the Orientation to Online Learning or not having the necessary Web browser “updates” and “plug-ins” installed on your computer. Additional information regarding technical support resources for online students can be found at (http://www.sheridan.edu/distance/orientation/techsupportresources.asp). I don't see my course listed on the Blackboard 9.1 My Institution page. Course sites in Blackboard will not be visible until the first day of the course. Some instructors, however, open their courses up before the first day in order for students to browse around. If your course is not showing up after the first day, please contact your instructor as they may have set the course availability to Not Available. I can't open Word 2007 or PowerPoint 2007 files. What can I do? If you cannot open Word 2007, Excel 2007, or PowerPoint 2007 files that your instructor has posted on Blackboard, it is probably because you do not have the programs installed on your computer system. Word and PowerPoint are very common software programs that many college students purchase. If you have the 2003 version of PowerPoint, Excel, and/or Word, you can download an add-in converter here to open 2007 files and it is FREE. If you do not have any of these programs and need a quick cost-effective (cheap!) solution to open files posted by your instructor, you can access the PowerPoint or Word 2007 Viewer download links here. Nothing happens when I try to open a PDF file. There may be several reasons why you are not seeing files when trying to access them. One possible reason is that your instructor has set files to open in a new window and your pop-up blocker is turned on. If you are using Internet Explorer:
2. Select Pop-up Blocker. (If this isn't listed, you have a third-party popup blocker. See below.) 3. Click Pop-up Blocker Settings. 4. In the Pop-up Blocker Settings window, type webct6.sheridan.edu as the "Address of Web site to allow" and click the Add button. 5. Close the Pop-up Blocker Settings window and all Internet Explorer windows. When you reopen Internet Explorer, you should be able to access files that are set to open in a new window. If not, you may have a third-party tool blocking popups.
If you are using Firefox:
You should be able to access files that are set to open in a new window. If not, you may have a third-party tool blocking popups.
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| Online Learning Contacts Stoney Gaddy Director of Distance Learning Phone - 307.674.6446 ext. 2510 Fax - 307.672.7121 Email - sgaddy@sheridan.edu Help Desk Phone - 307.674.3300 Web – http://helpdesk.sheridan.edu |
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